Real programs, real results. Here’s the kind of fare and payments program work Dries has helped transit agencies deliver.
Province-Wide EMV Fare Payment for a Canadian Transit Agency
A Canadian provincial transit agency set out to bring EMV contactless fare payment to its network without disrupting service across dozens of municipalities, operators and unions. Dries supported the agency’s program team as senior project manager from stakeholder workshops through pilot to full rollout, covering budget, vendor contracts and cross-functional delivery.
The challenge
The agency coordinates public transit for communities across an entire province. Its fare systems were built around cash and closed-loop cards, and riders increasingly expected the same tap-to-pay experience they already had everywhere else. Delivering that meant integrating EMV and open-loop payments across 30 separate transit systems, each with its own operators, city councils, and union agreements.
The approach
- Facilitated stakeholder workshops across transit agencies, operators, vendors, city councils, and unions to define requirements
- Managed contract negotiations and scopes with multiple vendors and subcontractors to minimize risk
- Managed budget, cash flow, and forecast-to-completion tracking across a $25M program
- Coordinated a cross-functional test team to sign off on open- and closed-loop transaction and reconciliation testing
- Provided weekly performance reporting to stakeholders on rollout progress, pilot metrics, and customer feedback
The result
The program scaled from a 40,000-rider pilot to more than 2,000,000 riders using tap-to-pay across the province.
- 30 transit systems
- $25M program
- 40,000-rider pilot
- 2,000,000+ riders
More case studies coming soon. Have a project in mind? Get in touch.